Customer Care
Terms & Conditions
These terms explain how Eleos Decor's website, product browsing, WhatsApp-assisted checkout, delivery, and customer support work.
Last updated: May 2026
Use Of Website
By using the Eleos Decor website, you agree to use it responsibly and only for lawful shopping, account, wishlist, review, inquiry, and customer support purposes.
Product Information
We aim to present product names, descriptions, images, dimensions, colors, and prices clearly. Because screens, lighting, handmade finishes, and supplier photography may vary, actual product colors, textures, scale, and details may differ slightly from what appears online.
Availability, Prices, And Delivery Fees
Product availability may change. Prices, promotions, and delivery fees may also change or require confirmation before an order is completed, especially where delivery location, item size, stock status, or supplier changes affect the final cost.
Order Requests And Acceptance
Submitting a cart, checkout inquiry, product request, or WhatsApp message is an order request, not automatic acceptance of an order. Eleos Decor accepts an order only after confirming availability, delivery details, payment instructions, and final order information.
WhatsApp Confirmation Process
Checkout is WhatsApp-assisted. After you submit an order request, Eleos Decor may contact you on WhatsApp to confirm product availability, delivery address, delivery fee, payment method, substitutions where needed, and the final order summary before the order proceeds.
Payment Confirmation
Orders are processed after payment details are shared and payment is confirmed by Eleos Decor. Where payment is not completed or cannot be confirmed, Eleos Decor may delay, revise, or cancel the order request.
Delivery Within Nigeria
Eleos Decor delivers within Nigeria through available delivery partners and logistics options. Delivery timelines may vary due to customer location, item size, stock movement, courier operations, weather, traffic, public holidays, or other circumstances outside our control.
Returns And Exchanges
Returns and exchanges are handled according to our Return Policy. Please review that page for eligibility, return window, excluded items, and support steps.
User Conduct
Customers must not misuse the website, submit false information, interfere with site security, attempt unauthorized access, copy protected content for resale, or use Eleos Decor communication channels for abusive, fraudulent, or unlawful activity.
Intellectual Property
The Eleos Decor name, branding, website content, photography, graphics, product presentation, and design elements belong to Eleos Decor or its licensors. They may not be copied, republished, or used commercially without permission.
Limitation Of Liability
Eleos Decor works to keep information accurate and service reliable, but the website is provided as available. To the fullest extent permitted by law, Eleos Decor is not liable for indirect losses, service interruptions, third-party platform issues, delivery delays, or customer losses outside our reasonable control.
Updates To These Terms
We may update these terms from time to time to reflect changes in our store, checkout process, services, or legal requirements. The latest version will be posted on this page with an updated date.
Contact And Support
For questions about these terms, orders, delivery, or customer support, please reach us through the Eleos Decor Contact Us page or WhatsApp.