Privacy Policy

Information We Collect

We collect information you provide directly and information created while you use Eleos Decor. This may include:

• Name, phone number, email address, and delivery address.
• Cart contents, order request details, product preferences, and order inquiry history.
• Wishlist items, product reviews, support messages, and WhatsApp follow-up details.
• Account and profile information, including details used for customer login or Google authentication.

How We Use Information

We use customer information to support a smooth shopping journey.

• Process order requests and confirm product availability, delivery, payment, and final order details.
• Provide customer support through WhatsApp, email, and other Eleos Decor contact channels.
• Personalize your shopping experience, wishlist, cart, and product recommendations.
• Protect customer accounts, prevent misuse, improve site performance, and maintain service security.
• Understand how customers use the website so we can improve products, content, and support.

WhatsApp-Assisted Communication

Eleos Decor uses WhatsApp-assisted commerce. When you submit an order request, contact us, or ask about a product, our team may follow up on WhatsApp to confirm availability, delivery options, payment instructions, and final order details before completion.

Google Login And Authentication

If you sign in with Google, Google may share basic account information such as your name and email address so we can create or access your Eleos Decor customer profile. Your use of Google login is also subject to Google's own privacy and account policies.

Third-Party Services

We work with trusted service providers that help us operate Eleos Decor securely and reliably:

• Supabase for customer profiles, authentication data, wishlist, reviews, order inquiries, and related store data.
• Vercel for website hosting, deployment, performance, and reliability.
• Google Authentication when customers choose to sign in with Google.
• WhatsApp for order follow-up, customer communication, and assisted checkout.

Payments

Eleos Decor does not store card details directly on this website. Payment instructions or confirmations are handled through approved channels shared during the WhatsApp confirmation process.

Cookies And Basic Analytics

We may use cookies, browser storage, and basic analytics tools to keep carts and sessions working, remember preferences, understand site usage, and improve the shopping experience.

Data Protection And Security

We use reasonable technical and organizational measures to protect customer information against unauthorized access, loss, misuse, or alteration. No online service can be guaranteed to be completely secure, but we work to keep customer data handled carefully.

Correction And Deletion Requests

You may request correction, update, or deletion of your personal information where applicable. Some records may need to be retained for order, support, security, or legal reasons.